48-hour acknowledgement standard
Every casework request gets a real human acknowledgement within 48 hours — including the name of the staffer assigned, the federal agency we're contacting, and the expected next step.
Day-One plan
Constituent Casework Commitment
When you call my office, you'll get an answer. Not a queue, not a runaround, not a form letter.
Forward-looking commitment · Day-One plan
One staffer per case, start to finish
No handoffs. The person who picks up your case owns it until it's resolved. You'll have their name, direct line, and email.
Weekly status updates until resolved
Open cases get a weekly written update — even when the update is 'still waiting on the agency.' Silence is never acceptable.
Public dashboards
Aggregate casework metrics published quarterly: open cases, average resolution time, agency response rates. You should be able to see whether my office is actually working.